Michael Ashford Michael Ashford

Own who you are and what you know

Self-disqualifying language undermines the makeup of who you are and what you know, and I’d love to see more of us own our experiences, perspectives, and expertise.

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Michael Ashford Michael Ashford

Who cares what anyone else thinks?

It is important to point out just how much of a conversational crutch this saying (and others like it) becomes when things start to get uncomfortable.

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Michael Ashford Michael Ashford

You get to choose how you show up

You get to choose whether to be on guard and on the defensive, or, to be willing and open to taking in new information that might...just maybe...shift your thinking and how you show up in the world.

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Michael Ashford Michael Ashford

The scary part of communication

We often conflate being a good communicator with being a good speaker. There’s a limiting belief that to effectively communicate with others, we must be good speakers, especially when conflict or disagreement is present.

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Michael Ashford Michael Ashford

Arguing with your assumptions

Arguments aren’t necessarily bad, and trying to prevent them is a futile exercise in trying to change the makeup of what makes us human. What is most important is not ending all disagreements but ensuring that we have accurate disagreements with each other.

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Michael Ashford Michael Ashford

Why active listening isn't effective

Out of 7 billion+ people on this planet, there is only one person who knows for sure whether or not you’re actually listening, and that person is who you see in the mirror.

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Michael Ashford Michael Ashford

The importance of building rapport before difficult conversations

Rapport-building — getting to know someone’s story even when you disagree with a particular opinion or belief they might hold — is an organic process that requires being present in the moment and taking risks by sharing personal experiences and by asking questions.

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Michael Ashford Michael Ashford

Are you preventing change in others?

Far too often, we trap people into the box of who they once were despite their best efforts to actually change. We may not even like or agree with who they are, but it is important to recognize people for who they currently are and not a past version of themselves.

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Michael Ashford Michael Ashford

Getting curious means being willing to play the long game

The more we don’t feel seen as humans and the more our choices are attacked without first understanding the makeup of who we are — no matter how wrong it may seem — the more we hold on to those choices because they become the identity we present to the world.

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Michael Ashford Michael Ashford

Don't shy away from emotions. Get curious.

When the other side gets curious about our emotions — and more importantly, the true source of those emotions — it can lead to a clearer understanding of the issue, and perhaps even reveal ways to resolve the disagreement or dispute.

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Michael Ashford Michael Ashford

Don't fall prey to conflict entrepreneurs

We see example after example in popular media of people who make their living off of reducing complicated issues into black-and-white binaries, removing nuance from conversation in favor of parroted talking points, and stereotyping the many based off the actions of the few.

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